Account Director

About the Role

The Lukens Company (TLC) is an award-winning full-service marketing agency that is seeking an Account Director to join our Nonprofit Practice in our Arlington, VA office (permanent remote is also being considered). Staffed by awesome people looking to make a difference in the world, the Nonprofit Practice partners with a variety of museums, animal welfare organizations, social welfare organizations, aquariums, and zoos.

The Account Director will be responsible for developing and cultivating strong client relationships, providing direct response strategies, leading a team, and weaving clients’ unique needs with industry research to produce fundraising campaigns that generate lasting results. They will report to the Director of Client Services of the Nonprofit Practice.

What You’ll Be Doing

  • Providing strategic leadership for client accounts and directly managing employees

  • Working with clients to uncover business needs and objectives, craft appropriate strategies, and identify and implement campaigns to help clients achieve their goals

  • Understanding each client’s unique voice, mission, and donor base to generate new ideas to enhance results

  • Creating and interpreting effective, data-driven analyses to support campaign recommendations

  • Building trusting, collaborative relationships with a diverse array of clients

  • Developing broad industry expertise, discovering new trends, and pioneering new strategies and techniques

  • Managing project schedules and client budgets

  • Ensuring client schedules, campaigns, and programs are executed accurately and on time

  • Fostering collaboration across all departments and synergy within your team

  • Providing team leadership that rewards creativity, accountability, and excellence in client service

  • Recruiting new clients and opportunities that fit in with TLC's mission

  • Promoting new offerings to clients based on their scope of needs

  • Managing (and expanding as needed) a team who you empower to learn, grow, experiment, pursue opportunities, and lead a healthy work-life balance

What We'd Like to See

  • Bachelor’s degree in business, marketing, or communications

  • At least 10 years of experience in marketing, advertising, fundraising, or project management, preferably in an agency setting in the direct response fundraising or marketing industry (experience working with Catholic institutions is a strong bonus)

  • Demonstrated track record of developing client relationships and providing excellent customer service

  • Excellent writing and communication skills, giving you the ability to write and edit industry-related documents, present information, respond, and follow up on questions and inquiries from clients and managers with clarity

  • Advanced negotiation skills

  • Self-starter with a demonstrated capability to manage multiple projects, prioritize a variety of tasks, and think on your feet to meet ever-changing needs and deadlines

  • Solid experience in formulating long-term strategies, shifting from big picture strategic thinking to tactical execution, and driving account management

  • Exceptional organizational skills and meticulous attention to detail

  • Comfortable working in a fast-paced, deadline-driven environment with quick turnarounds

  • Proven ability to manage teams working cross-functionally within an organization and direct 3-4 team members

  • Experienced in giving, receiving, and sharing feedback

  • Adept at problem solving and resolving conflicts

  • An ear for copy that sings and an eye for designs that pop

  • Excel ninja and a PowerPoint maestro

  • Results-oriented and team-first attitude

  • Inclination to learn and grow professionally

  • Desire to work for a values-driven company that seeks to improve the world for the better

What We Offer

  • Competitive compensation

  • 401(k) with match

  • Medical, dental, vision, life, and disability insurances

  • Flexible PTO and generous holiday observances

  • Learning and professional development opportunities

  • Paid parental leave

  • Company-sponsored volunteering

  • Remote work

  • Collaborative and entrepreneurial work environment

  • The opportunity to be part of a friendly, dynamic, and hardworking team excited about delivering high-quality work and great results for our clients

About Us

The Lukens Company (TLC) is an award-winning full-service marketing agency that provides expert direct response, donor development, and fundraising services to nonprofits, cultural institutions, advocacy groups, and faith-based organizations. Since our founding in 1986, our passionate team of creatives have partnered with cause-oriented organizations seeking innovative, data-driven strategies to achieve bold goals that change the world for the better. Our 35+ years of experience across a diverse client base enables us to deliver unique, compelling multichannel campaigns that captivate audiences and yield transformative results… all while being delivered with an unparalleled commitment to our clients’ missions. Join us!

The Lukens Company is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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