Sparking Ideas

Account Director, Nonprofit - DC or LA

TLC seeks an Account Director, Nonprofit Division to establish a positive team-oriented corporate culture in which to lead account managers, production managers and support staff to provide high level service to assigned client accounts within the standards of the TLC brand.  

Requirements:

  • Solid understanding of direct response practices and strategies as it relates to Membership and Donor model nonprofit organizations
  • Experience working in an agency, membership or development capacity – specifically management of direct response programs

Client Goals:

  • Lead the strategic direction of client accounts.
  • Aide and support clients in all aspects of their fundraising, marketing and membership programs, as required.
  • Ensure client schedules, campaigns and programs are executed on time for each client.
  • Build lasting relationships with current and past clients through impeccable customer service.
  • Define client goals and work to ensure client results meet those goals.
  • Ensure that the right resources are being allocated to each client account.

Management Goals:

  • Lead by example and set a positive standard for team members to follow.
  • Help develop team members through positive feedback and encouragement while reinforcing their strengths and helping them overcome their weaknesses.
  • Motivate team members to take ownership of their clients.
  • Be attuned to team members’ needs. 
  • Provide overall support and guidance to team members.
  • Create an environment where people feel excited and happy to come to work
  • Set clear goals and expectations for each team member so that there is no question on roles, duties and overall job descriptions.

Company Goals:

  • Recruit and seek out new clients and opportunities that fit in with the TLC mission.
  • Reinforce the TLC brand through a host of methods; word-of-mouth, conferences etc.
  • Ensure that baseline profitability is being met, at minimum, for each account and instill this goal in team members.
  • Work to retain clients over time - be tuned-in to client satisfaction, concerns and frustrations
  • Take time to promote new product offerings to clients within their scope of needs.  Make recommendations with regards to; e-mail, online advertising, telemarketing, online reporting, survey research,  and advanced analytics (LTV, MPA, RFM) that will enhance the current program and help the client to improve ROI and LTV.
Please email resume to hr@thelukenscompany.com with Account Director, Nonprofit in the subject line.
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